VP – Sr. Project Manager – Service Design Strategy – Ops Transformation at JPMorgan Chase Bank, N.A. (Chicago, IL)

JPMorgan Chase Bank, N.A

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, payments, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan’s Wholesale Payments business is an innovative leader in the payment space serving 85% of Fortune 500 companies and delivering several industry firsts. Our Wholesale Payments solution stack includes payment processing and merchant acquiring where we are an industry leader holding the #1 position in market share by volume. Our expanding suite of global products and technology platforms alongside our consultative expertise are developed to provide unique client value and address the challenges treasury and payments professionals face today and will continue to face in the coming years

Merchant Services is the global payment processing business for JPMorgan. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Helix Transformation Team will play a critical role to ensure delivery on Merchant Services priorities and enhance pay-in and pay-out capabilities for Wholesale Payments. Helix will be the firm’s merchant acquiring platform for years to come. It is critical for Operations to participate in the development and launch of the platform to ensure the Service and Operations experience is optimized. The Helix Transformation Team will set the Service and Operations requirements for the new platform as well as guide the broader Operations organization through the impending changes. As part of Helix Transformation, the Service Design team is responsible for setting the overall transformation strategy, ensuring the experience is ideal for employees and clients, and will report on progress to the IPPG leadership team across all initiatives and projects within Operations Transformation

The Project Manager responsibilities include the following•

• Own and drive delivery of key strategic initiatives (Operating Model design) and recommendations to support the business’s global transformation objectives

• Own current state analysis that includes documenting the end to end business processes as well as future state analysis and process flows

• Design, structure, and execute quantitative and qualitative/conceptual analyses

• Identify potential roadblocks/obstacles and escalate issues as needed

• Manage and actively invest in building and developing junior team members

• Scope problems, identify issues and actionable opportunities, design solutions, and quantify financial and business impacts. Identify implications and drive to major decisions with solid rationale

• Collaborate with team members across cross functional teams- Product, Operations, Servicing in Merchant Services and Wholesale Payments (TS) to build analyses and roadmaps for solutions

• Lead cross functional working sessions and deliver executive-level presentations

• Advise and influence executive leadership on key business decisions and major change initiatives, building strong trusted advisor relationships

• Identify potential roadblocks/obstacles and escalate issues as needed

• Strong interpersonal and influencing skills, including the ability to work with colleagues at all levels as a peer and achieve goals without direct control over resources

• Articulate and concise communication skills, with experience speaking to senior management


• MBA or an advanced business degree from a top-tier program

• 5-7 years of experience with a premier strategy consulting firm or an internal consulting/corporate strategy team, including managerial experience motivating and leading high-performing teams

• 2+ years in payments, technology, e-commerce or financial services. Merchant Service and Treasury Services/Payments experience preferred

• Exceptionally strong client management and executive-level communications skills

• Ability to structure a variety of problems and apply analytical tools to develop solutions

• Self-starter who is able thrive in a fast-paced, collaborative and cross-functional environment that is results driven

• Strong PowerPoint (PitchPro+) and Excel skills required

• Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred

• Strong project and process management skills

• Distinctive problem solving skills; able to break down and structure complex problems

• Ability to influence across business lines, cultures, functions; drive results without direct controlJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans


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